Privacy Policy

Welcome to Pizza Ranch. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Pizza Ranch ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website pizzaranch-food.top, place orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website (pizzaranch-food.top), as well as any related services, sales, marketing, or events. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you have any questions or concerns, please contact us at [email protected].

1. About Us

Pizza Ranch is a food service business operating in the United States. We are dedicated to providing exceptional food experiences to our customers. Our contact information is as follows:

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with us. The categories of information we collect are described below.

2.1 Personal Information You Provide to Us

When you register on our website, place an order, subscribe to our newsletter, contact our customer support team, or otherwise engage with our services, you may voluntarily provide us with certain personal information, including but not limited to:

• Identity Information: First name, last name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Payment Information: Credit or debit card details, billing information. Note: We do not store complete payment card numbers directly — these are processed by our secure, PCI-DSS-compliant payment processors.
• Account Credentials: Username and password when you create an account with us.
• Order Information: Details of food items ordered, preferences, special instructions, dietary requirements, and order history.
• Communication Data: Any messages, feedback, complaints, or inquiries you send to us via email, contact forms, or other communication channels.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.
• Survey and Promotion Information: Responses you provide when you participate in any survey, contest, or promotion we conduct.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, pixel tags, and similar tracking technologies. This includes:

• Device Information: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), device identifiers, and hardware settings.
• Usage Data: Pages you visit on our website, links you click, time and date of your visits, time spent on each page, referring URLs, exit pages, and browsing patterns.
• Location Data: General geographic location inferred from your IP address. We do not collect precise GPS location without your explicit consent.
• Cookie and Tracking Data: Information collected through cookies, session tokens, and similar technologies. Please refer to Section 9 of this policy for more details on our cookie usage.
• Log Data: Server log files that record your activity on our website, including the date and time of your request, the pages accessed, and error logs.

2.3 Information from Third Parties

We may also receive information about you from third-party sources and combine it with information we already hold about you. These sources include:

• Analytics Providers: Services such as Google Analytics that provide us with aggregated data about website traffic and user behavior.
• Advertising Partners: Information about your online activity and interests from advertising networks we work with to deliver relevant advertising.
• Social Media Platforms: If you choose to interact with our social media pages or use social login features (e.g., "Log in with Google" or "Log in with Facebook"), we may receive basic profile information from those platforms subject to your privacy settings there.
• Payment Processors: Transaction confirmation data and fraud-prevention signals from our payment processing partners.
• Delivery Partners: Order fulfillment and delivery status information from third-party delivery service providers we may partner with.

3. How We Use Your Information

We use the information we collect for the following purposes, in accordance with applicable United States federal and state laws, including the Federal Trade Commission Act (FTC Act) and applicable state privacy laws:

3.1 Providing and Managing Our Services

• To process and fulfill your food orders and manage your account.
• To send you order confirmations, receipts, and delivery status updates.
• To enable and facilitate payment processing for your purchases.
• To manage your account registration and provide you with customer support.
• To respond to your inquiries, complaints, and requests.
• To maintain and improve the functionality and security of our website and services.

3.2 Analytics and Service Improvement

• To understand how visitors use our website and identify areas for improvement.
• To monitor the performance and effectiveness of our website and services.
• To conduct research, analysis, and internal reporting to improve our menu offerings and customer experience.
• To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.
• To troubleshoot problems and debug errors in our systems.

3.3 Marketing and Communications

• To send you promotional emails, newsletters, and special offers about Pizza Ranch products, services, and events, where you have consented to receive such communications or where we have a legitimate interest to do so in accordance with applicable law.
• To personalize your experience on our website by displaying content and offers relevant to your interests and order history.
• To deliver targeted advertisements on third-party platforms and websites based on your interests.
• To notify you about changes to our menu, services, policies, or promotions.

3.4 Legal and Compliance Purposes

• To comply with applicable laws, regulations, legal processes, and governmental requests.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Pizza Ranch, our customers, and others.
• To establish, exercise, or defend legal claims.

4. Legal Basis for Processing Your Information

We process your personal information on the following legal grounds under applicable United States law and, where applicable, under other recognized legal frameworks:

• Performance of a Contract: Processing your orders and providing our food services requires us to process your personal information.
• Legitimate Interests: We process certain data based on our legitimate business interests, such as improving our services, preventing fraud, and marketing our offerings, provided these interests are not overridden by your rights and interests.
• Legal Obligation: We may process your information where we are required to do so to comply with a legal obligation.
• Consent: Where required by law, we will obtain your consent before processing your information, particularly for marketing communications and the use of non-essential cookies. You have the right to withdraw consent at any time.

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our website and delivering our services. These providers are contractually obligated to use your information only for the purposes for which it was shared and to maintain appropriate security measures. These include:

• Payment processing companies (e.g., Stripe, PayPal, Square)
• Delivery and logistics partners
• Email marketing and communication platforms
• Website hosting and cloud infrastructure providers
• Analytics and data analysis service providers (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• Fraud detection and security service providers
• IT support and maintenance providers

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law, or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request.
• Protect and defend the rights or property of Pizza Ranch.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.
• Protect against legal liability.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, and we will inform you of any choices you may have regarding your information.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes. This type of sharing is not restricted by this Privacy Policy.

6. Data Security

We take the security of your personal information very seriously and implement a range of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website.
• Secure Payment Processing: We utilize PCI-DSS-compliant payment processors and do not store full credit card numbers on our servers.
• Access Controls: Access to personal data within our organization is restricted to employees and contractors who need it to perform their job functions and who are bound by confidentiality obligations.
• Firewalls and Intrusion Detection: We maintain firewalls and intrusion detection systems to protect our network infrastructure.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and remediate potential security weaknesses.
• Data Minimization: We collect only the personal data that is necessary for the purposes described in this policy.

In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable federal and state law, including any applicable state data breach notification laws.

7. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Access: You have the right to request a copy of the specific personal information we have collected about you over the past 12 months.
• Right to Deletion: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions (such as where the information is necessary to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information with third parties. We do not sell personal information for monetary consideration. If we engage in sharing that constitutes a "sale" or "sharing" under CCPA/CPRA, we will provide a "Do Not Sell or Share My Personal Information" link on our website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to the uses necessary to provide the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a lesser quality of service because you exercised your privacy rights.

To exercise your California privacy rights, please submit a verifiable consumer request by contacting us at [email protected]. We will respond to verifiable requests within 45 days, with the possibility of a 45-day extension where reasonably necessary.

7.2 General Privacy Rights (All Users)

Regardless of your location, we endeavor to provide all our users with the following rights:

• Right of Access: You may request access to the personal information we hold about you.
• Right of Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right of Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
• Right of Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we process your information based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object to Marketing: You have the right to opt out of direct marketing communications at any time.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The criteria we use to determine retention periods include:

When your personal information is no longer required for the purposes described in this policy, we will securely delete, destroy, or anonymize it. Where complete deletion is not immediately possible (for example, because the information has been stored in backup archives), we will securely isolate the information and protect it from further processing until deletion is possible.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and support our marketing efforts. Cookies are small text files placed on your device when you visit our website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functionality such as security, network management, and account login. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and any error messages received. We use this information to improve our website performance.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your language preference or location) and provide enhanced, more personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They may be set by us or by third-party advertising partners. They remember that you have visited our website and this information may be shared with other organizations such as advertisers.

9.2 Managing Your Cookie Preferences

You can control and manage cookies in various ways. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling certain cookies may affect the functionality and features available to you on our website.

For more detailed information about the specific cookies we use, their purposes, and how to manage your cookie preferences, please refer to our Cookie Policy. You can also use our cookie consent banner, which appears when you first visit our website, to manage your cookie preferences.

10. Children's Privacy

Pizza Ranch does not knowingly collect personal information from children under 18 years of age. If you are under 18, please do not use our website or services, and do not provide any personal information to us. If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information from our records as quickly as possible.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

Our practices with respect to children's privacy are also governed by the Children's Online Privacy Protection Act (COPPA) to the extent applicable.

11. International Data Transfers

Pizza Ranch is based in the United States, and your personal information is primarily collected and processed within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

In cases where we work with service providers or partners located outside the United States, we take appropriate steps to ensure that any international transfer of your personal information is carried out in compliance with applicable law and with appropriate safeguards in place to protect your information. These safeguards may include:

• Standard contractual clauses or data processing agreements with our international service providers.
• Ensuring that receiving countries have adequate data protection standards.
• Other legally recognized transfer mechanisms as applicable.

By using our website and services, you consent to the transfer of your personal information to the United States and any other countries where we or our service providers operate, subject to the protections described in this Privacy Policy.

12. Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT signals. We will continue to monitor developments in this area and update our practices if a clear industry standard emerges.

For information about how to opt out of interest-based advertising, you may visit the Network Advertising Initiative's opt-out page at networkadvertising.org/choices or the Digital Advertising Alliance's opt-out page at aboutads.info/choices.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Pizza Ranch. This Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply our endorsement of the linked site or service.

14. FTC Compliance and Consumer Protection

We operate our data practices in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce. We are committed to transparent and fair data practices and to honoring the promises we make to consumers in this Privacy Policy. We do not engage in unfair or deceptive trade practices with respect to your personal information.

Consumers who believe that we have engaged in unfair or deceptive practices may file a complaint with the Federal Trade Commission at ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).

15. How to File a Privacy Complaint

If you have concerns about our privacy practices or believe that we have not complied with this Privacy Policy or applicable privacy laws, we encourage you to first contact us directly so we can address your concerns:

• Email: [email protected]
• Website: pizzaranch-food.top

We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the relevant data protection authority.

For United States residents, you may file a complaint with:

• Federal Trade Commission (FTC): ftc.gov/complaint
• California residents may also file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov.
• Residents of other states may contact their state's Attorney General office regarding privacy-related complaints.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

If we make material changes that significantly affect how we handle your personal information, we will provide more prominent notice and, where required by law, seek your consent.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.

We will make every effort to resolve your inquiry or concern as quickly as possible. For formal privacy rights requests, please submit your request in writing to our email address above and include sufficient detail to allow us to identify you and understand the nature of your request.